Distance Sales Agreement

This agreement sets out the terms applicable to distance sales made through the Aslora website in accordance with Turkish consumer protection legislation.

The Turkish version of this agreement is legally binding.

1. Parties

This Distance Sales Agreement (“Agreement”) has been concluded electronically between the seller whose details are provided below and the buyer placing an order through the website www.asloraswim.com.

Seller

Company Name: Aslora Tekstil Ticaret Limited Şirketi

Address: Esentepe Mah. Talatpaşa Cad. No:5 İç Kapı No:1 Şişli / İstanbul

Email: hello@asloraswim.com

Tax Office / Tax Number: Zincirlikuyu / 0900704665

MERSIS Number: 0090070466500001

Buyer

Name and Surname / Company Name:

Turkish ID Number / Tax Number:

Address:

Phone:

Email:

The information entered by the Buyer during the order process shall be taken as the basis.

2. Product Information Subject to the Agreement

This Agreement governs the sale and delivery of the products ordered by the Buyer through the website www.asloraswim.com, as well as the rights and obligations of the parties.

Basic Features of the Product(s):

(Bikini, swimsuit, size, color, model and similar information)

Quantity:

Sales Price:

Total Price Including VAT:

Shipping Fee:

Total Payment Amount:

3. Payment and Delivery Information

Payment Method:

(Credit card / debit card / bank transfer / other)

Delivery Address:

Person to Receive Delivery:

The product subject to the order shall be delivered to the cargo company as soon as possible, depending on stock availability and the delivery address, provided that the legal period of 30 (thirty) days is not exceeded.

4. General Provisions

4.1 The Buyer acknowledges that they have been informed in advance about the basic characteristics, sales price, payment method, and delivery conditions of the products subject to the Agreement, and that they have confirmed this information electronically.

4.2 The Product or Products subject to the Agreement shall be delivered to the Buyer or to the person/organization at the address indicated by the Buyer within the period stated in the preliminary information, depending on the distance of the Buyer’s place of residence for each Product, provided that the legal period of 30 days is not exceeded. This period may be extended by an additional 7 days with the Buyer’s approval. Pursuant to Article 16 of the Distance Contracts Regulation, if the Product cannot be delivered to the Buyer within these periods, the Buyer may unilaterally terminate this Distance Sales Agreement.

4.3 If delivery of the Product subject to the Agreement is requested to a person or organization other than the Buyer, the Seller shall not be responsible if such person or organization refuses to accept delivery. In such case, the Product shall be returned to the Seller, and if re-shipment is requested, any resulting cargo and delivery costs shall be borne by the Buyer. The Buyer shall be responsible for any failure of delivery resulting from an incorrect or incomplete address provided by the Buyer. If no person is available at the address indicated by the Buyer to receive the ordered Product, it is the Buyer’s responsibility to contact the cargo company and follow up on the shipment.

4.4 If the Buyer does not receive the Product, receives it late, or if the Product remains with the cargo company or is returned to the Seller for reasons not attributable to the cargo company, the cargo and delivery costs relating to re-shipment of the Product shall be borne by the Buyer.

4.5 The Buyer is obliged to check the package upon receiving the product. If the package is crushed, torn, wet, opened, or has similar damage, the Buyer must inspect the product together with the cargo officer before accepting delivery and have the condition recorded in a cargo damage report. If a product considered to be damaged is accepted without being recorded in a report prepared together with the cargo officer, it may become difficult to prove that the damage occurred during the cargo process, and responsibility in any dispute shall be assessed according to the specific circumstances of the case. If the Buyer refuses to accept delivery due to a damaged package, the product shall be returned to the Seller, and following the necessary review by the Seller, a replacement product or refund shall be provided according to the Buyer’s request. The Buyer’s inspection of the product at the time of delivery and recording any cargo-related damage in a report is important in order to prevent possible disputes between the parties.

4.6 Unless expressly stated otherwise, delivery costs, including cargo fees, shall be borne by the Buyer. Information regarding delivery fees is clearly shown to the Buyer when placing the order. The Seller may cover all or part of the delivery fee within the scope of a campaign or promotion. However, such practice shall not create a continuous right and shall not mean that the Seller is obliged to continue the same practice for future orders.

4.7 Unless otherwise stated in writing by the Seller, the Buyer cannot request delivery of the product without fully paying the product price. If the product price is not paid or if the payment transaction is not approved by the relevant bank or payment institution, the Seller has the right to cancel the order and not deliver the product.

4.8 The Seller is responsible for delivering the product subject to the Agreement in sound condition, complete, in accordance with the specifications stated in the order, and together with any user manuals, if applicable.

4.9 If, after delivery of the product, the Buyer’s credit card is used unfairly or unlawfully by unauthorized persons for reasons not attributable to the Buyer, and the relevant bank or financial institution does not pay the product price to the Seller, the Buyer must return the Product to the Seller within 3 days, provided that the Product has been delivered to the Buyer. In such case, shipping costs shall be borne by the Buyer.

4.10 If the Seller cannot deliver the product subject to the Agreement within the required period due to force majeure events or circumstances beyond its control that prevent delivery, the Seller shall notify the Buyer within no later than 3 days from the date it becomes aware of such situation. In this case, the Buyer may exercise one of the following rights: cancellation of the order, replacement of the product with an equivalent product if available, or postponement of the delivery period.

4.11 If the Buyer cancels the order or exercises the right of withdrawal, the amount paid shall be refunded to the Buyer within 14 (fourteen) days from the date on which the Buyer’s cancellation or withdrawal notice reaches the Seller. For payments made by credit card, the refund shall be made to the Buyer’s credit card and the relevant amount shall be returned to the bank within the same period. After the refund is processed by the Seller to the bank, the time required for the amount to be reflected in the Buyer’s account depends on the relevant bank’s processing procedures, and the Seller shall not be responsible for delays arising from such process.

4.12 If it becomes clear that the product subject to the Agreement cannot be supplied, the Seller shall notify the Buyer within no later than 3 (three) days from the date it becomes aware of such situation. Subject to the Buyer’s explicit approval, another product of equal quality and price may be supplied. If the Buyer does not accept this proposal, the order shall be cancelled and the amount paid shall be refunded to the Buyer within 14 (fourteen) days.

4.13 In the resolution of any disputes that may arise from and/or in connection with the implementation of this Agreement, the Seller’s records shall constitute evidence, without prejudice to the rights of the parties arising from mandatory legal regulations.

4.14 In installment sales, the Seller shall not be responsible for any changes or delays arising from campaign conditions, interest rates, or transaction processes applied by banks or payment institutions.

4.15 For international deliveries, any customs duties, import charges, and other official costs that may arise shall be borne by the Buyer. The Seller shall not be responsible for such costs.

5. Right of Withdrawal

5.1 The Buyer has the right to withdraw from the Agreement within 14 (fourteen) days from the date on which the Product subject to the Agreement is delivered to the Buyer or to the person/organization indicated by the Buyer. Where the subject of the Agreement is the provision of services, this period begins on the date the Agreement is concluded. In agreements where delivery of goods and performance of services are provided together, the provisions regarding the right of withdrawal for the delivery of goods shall apply.

5.2 In order to exercise the right of withdrawal, the Buyer must notify the Seller within this period via fax, email, or phone using the contact details specified in the Agreement.

5.3 In order for the Buyer to exercise the right of withdrawal, the product to be returned must meet the following conditions:

• The hygiene strip or protective strip must not have been removed.

• The labels on the product must not have been removed.

• The product must not have lost its resaleable condition.

In addition, the right of withdrawal cannot be exercised for products prepared in line with the Buyer’s special requests or personal needs, or products that are custom-designed or personalized.

5.4 If the right of withdrawal is exercised, the original invoice and a copy of the cargo delivery receipt showing that the product delivered to the Buyer or to a third party has been sent to the Seller must be returned. The product price shall be refunded to the Buyer within 14 (fourteen) days following receipt of these documents by the Seller. For payments made by credit card, the refund shall be made to the bank and will be reflected in the Buyer’s account depending on the bank’s processing time.

5.5 If the Buyer is a natural or legal person acting for commercial or professional purposes and/or if the invoice for the product subject to the Agreement is issued in the name of a Buyer acting for commercial or professional purposes, then if the Buyer wishes to return the product, excluding consumer rights, the Buyer must issue a return invoice and send it to the Seller. If the original invoice is not sent, VAT and any other legal obligations, if applicable, cannot be refunded.

5.6 The shipping fee for the product returned due to the right of withdrawal shall be covered by the Seller if the product is sent through the Seller’s contracted cargo company using the return code provided by the Seller. As of the date this Agreement is approved, the Seller’s contracted cargo company is Yurtiçi Kargo, and the Seller reserves the right to change the contracted cargo company where necessary. If the returned product is sent through a cargo company other than the contracted cargo company specified by the Seller, any resulting shipping fees shall be borne by the Buyer.

5.7 The right of withdrawal cannot be exercised for the following products and services, which by their nature are not suitable for return:

a) Goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the Seller or provider.

b) Goods that may deteriorate quickly or may expire.

c) Goods that, after delivery, are mixed with other products and cannot be separated by their nature.

d) Books, digital content, and computer consumables provided in a physical medium where protective elements such as packaging, tape, seal, or wrapping have been opened after delivery.

e) Periodicals such as newspapers and magazines, other than those provided under a subscription agreement.

f) Services relating to accommodation, transportation of goods, car rental, food and beverage supply, and leisure activities for entertainment or recreation, which must be performed on a specific date or within a specific period.

g) Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.

h) Services that begin to be performed with the consumer’s approval before the withdrawal period expires.

i) Goods and services excluded from the scope of the Distance Contracts Regulation in force as of the date of the Agreement.

6. Exchange Right

6.1 The exchange practice regulated under this article does not remove or limit the Buyer’s right of withdrawal or rights relating to defective goods arising from applicable legislation. The exchange practice is an additional service offered by the Seller within the scope of customer satisfaction.

6.2 The Buyer may request an exchange for the purchased product within 14 (fourteen) days from the date the product is delivered to the Buyer.

6.3 The Buyer has the right to request an exchange only once for the purchased product. Once the exchange process has been completed, the Buyer may not request another exchange for the same product.

6.4 For the first and only exchange request, the shipping fee shall be covered by the Seller if the product is sent through the Seller’s contracted cargo company using the return/exchange code provided by the Seller. If the Buyer sends the product through a cargo company other than the one specified by the Seller, all resulting shipping costs and risks shall be borne by the Buyer.

6.5 Products submitted for exchange must meet the following conditions:

• The labels on the product must not have been removed.

• The hygiene strip or protective strip must not have been opened.

• The product must be sent together with its original packaging and all parts.

• The product must not have lost its resaleable condition.

Exchange requests may not be accepted for products that do not meet these conditions.

6.6 If the exchange request is accepted, the product may be exchanged for a different size or color of the same product, or for another equivalent product, depending on stock availability.

7. Abuse and Payment Security

7.1 The Seller reserves the right to cancel the order if it is determined that the credit card or payment instrument used during the order was used by unauthorized persons, or if the transaction is assessed by payment institutions as fraud or chargeback.

7.2 If any unlawful use relating to the payment transaction is detected, the Seller may suspend or cancel the order and, where necessary, notify the competent authorities and institutions.

8. Intellectual Property Rights

8.1 All content included within the scope of this Agreement and/or made available through the website www.asloraswim.com, including but not limited to texts, visuals, photographs, graphics, designs, logos, trademarks, trade names, interface designs, software, and all other materials, is exclusively owned by the Seller or used by the Seller under license, and is protected under the Industrial Property Law No. 6769, the Law on Intellectual and Artistic Works No. 5846, and other relevant legislation.

The “ASLORA” name and related logo, as well as the trademarks, logos, and distinctive signs displayed on the website, are registered or protected trademarks of the Seller.

8.2 The Buyer may not copy, reproduce, modify, publish, distribute, process, transfer to third parties, or use such content, in whole or in part, for commercial or personal purposes without the Seller’s prior written consent. Any legal and criminal liability arising from use in breach of this provision shall belong exclusively to the person committing the infringement.

9. Limitation of Liability

Without prejudice to the Seller’s mandatory liabilities arising from applicable consumer legislation, the Seller shall not be held responsible for indirect damages, loss of profit, or loss of data that may arise from the use of the website or the use of the products.

However, this provision does not remove or limit the consumer’s statutory rights regarding defective goods under the Law on Consumer Protection No. 6502 and relevant legislation, nor does it remove or limit the Seller’s liability arising from gross negligence or wilful misconduct.

10. Buyer’s Legal Remedies and Competent Court

10.1 Turkish law shall apply to any disputes that may arise from this Agreement. For applications relating to any complaints or objections by the Buyer, and for other disputes that may arise in connection with this Agreement, Consumer Arbitration Committees located in the place of residence of the Buyer or the Seller shall have jurisdiction for disputes up to the monetary threshold announced each year by the Ministry of Trade. For disputes exceeding such threshold, Consumer Courts shall have jurisdiction. In places where Consumer Courts are not available, Civil Courts of First Instance shall act in the capacity of Consumer Courts.

10.2 The Buyer may also submit applications electronically through the Consumer Information System (TÜBİS) via the e-Government Gateway.

10.3 If the Buyer is resident outside Türkiye, Turkish law shall apply to disputes arising from this Agreement, without prejudice to the mandatory consumer protection provisions in force in the consumer’s own country. The Seller does not restrict consumers’ rights to apply to consumer authorities, alternative dispute resolution mechanisms, or online dispute resolution platforms in their own country for the resolution of disputes, in line with international best practices for cross-border consumer transactions and the principles of the International Consumer Protection and Enforcement Network (ICPEN).

11. Final Provisions

11.1 The Buyer accepts and declares that they have read this Agreement, the Preliminary Information Form which forms an integral part of this Agreement, the Distance Sales Agreement, and all terms and explanations published on the Site; that they have been informed in advance about all matters set out in this Agreement, including the basic characteristics and qualities of the Product or Products subject to sale, the sales price, payment method, delivery conditions, all preliminary information regarding the Seller and the Product subject to sale, the right of withdrawal, personal data, electronic communications, and reward points terms; that they have viewed all of these electronically on the Site; and that by confirming, approving, accepting, and permitting all of the above electronically and placing an order for the Product, they accept the provisions of this Agreement.

11.2 Both the preliminary information and this Agreement are also sent to the email address provided by the Buyer to the Seller. The relevant email also includes confirmation that the order has been received, together with the order summary.