Privacy Policy

At Aslora, we value and respect the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website and purchase our products.

1. What Personal Data We Collect

We collect the following categories of data:

  • Personal Identifiers: Full name, billing and shipping address, email, and phone number.
  • Transactional Information: Purchase history, payment details (processed securely through third-party providers).
  • Device Information: IP address, browser type, referring website, time zone, and how you interact with the Site.
  • Marketing Data: Preferences, responses to marketing emails or SMS, and interactions with digital ads (where consented).
  • User-Generated Content: Any content submitted through product reviews, contact forms, or emails.
  • Social Media Data: If you interact with us via platforms like Instagram or TikTok, we may receive limited profile details.

2. How We Use Your Data

We use your data to:

  • Process and fulfill orders
  • Provide customer service
  • Communicate order updates or product news
  • Run marketing campaigns (where consent is given)
  • Analyze website performance and improve the customer experience - Meet legal and regulatory requirements

3.Legal Basis for Processing

Depending on your location, we process data under different legal bases:

  • Consent – when you opt into marketing or cookie tracking
  • Contractual necessity – for order fulfillment
  • Legal obligation – for tax, anti-fraud, or dispute resolution
  • Legitimate interest – to improve our services, protect our business, or provide customer support

4. Sharing Your Information

We may share your data with:

  • Payment providers (e.g. Stripe, Shopify Payments)
  • Shipping and logistics partners
  • Marketing platforms (e.g. Klaviyo, Meta Ads, Google Ads – only where consented)
  • Analytics services (e.g. Google Analytics)
  • IT and hosting providers (e.g. Shopify)
  • We do not sell your personal information to third parties.

5. How Long We Retain Your Data

We keep your personal data for as long as necessary to:

  • Fulfill your order
  • Maintain your customer account (if applicable)
  • Comply with legal or tax obligations
  • Resolve any disputes
  • You can request deletion at any time by emailing hello@asloraswim.com.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access or request a copy of your data
  • Correct or delete your information
  • Object to or restrict processing
  • Withdraw your consent (for marketing or cookies)
  • Lodge a complaint with your local data authority
  • To exercise your rights, please contact us at hello@asloraswim.com.

7. International Transfers

Because we operate globally, your data may be transferred and processed outside your country, including in the US, UK, EU, Turkey, or Australia. We implement appropriate safeguards (e.g., contractual clauses) to protect your data.

8. Data Security

We take data protection seriously. Our Site is secured with industry-standard encryption (SSL). Access to your data is limited to authorized personnel and service providers who require it to perform their duties.

9. Children's Privacy

We do not knowingly collect or process data from children under 16. If you believe we’ve inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page.

11. Cookie Policy

a. What Are Cookies?
Cookies are small data files placed on your device when you visit our Site. They help us understand how users interact with the website, remember preferences, and enhance your browsing experience.

b. Types of Cookies We Use

Cookie Type Purpose
Essential Cookies Necessary for site operation (e.g. cart, login, checkout)
Performance Cookies Help us improve the site by collecting usage data (e.g. Google Analytics)
Functional Cookies Allow the site to remember your preferences (e.g. currency, location)
Advertising Cookies Serve personalized ads based on your interests. These are only used with your consent

c. Your Consent and Control
When you first visit our site, you’ll be prompted to accept or reject cookies. You can change your preferences at any time via your browser settings or by clearing cookies.

d. Managing Cookies
To disable cookies, update your browser settings. Note that disabling some cookies may impact the functionality of our website.

12. Contact Us

For questions about this policy or your data rights, contact:
Email: hello@asloraswim.com