Orders & Returns
What is your returns & exchanges policy?
You can request a return or an exchange within 14 days of delivery, as long as the item is unworn, the hygiene liner is still intact and the hang tag has not been removed. Please
note that sale items and products marked as final sale are non-returnable.
For full details, please visit our Returns & Exchanges page.
How do I start my return/exchange?
To start a return or an exchange, please visit our Returns & Exchanges page and click on the Returns & Exchanges Portal. After logging in with your order number and email address, follow the steps to submit your return or exchange request for the items you wish to send back.
Can I return sale items?
Sale items are final sale and cannot be returned. More info is on our Returns
& Exchange Policy.
I need to cancel my order, what can I do?
Once an order is placed and enters our fulfilment system, we’re unfortunately unable to cancel or make changes.
We recommend reviewing your order carefully before placing it. If you have any urgent issues, feel free to reach out to us at hello@asloraswim.com and we’ll do our best to help.
I entered the wrong address or need to edit my order, what can I do?
If your order hasn’t entered our fulfilment system yet, we might be able to help! Please email us ASAP at hello@asloraswim.com with your order number and the correct details.
Once the order is processed, we’re unable to make changes, but you can refer to our Returns & Exchanges Policy for next steps.
Shipping
How long does delivery take?
Delivery typically takes 3–5 Business days within Turkey.
Please allow 1–2 business days for order processing. All delivery times are estimates.
For more details, visit our Shipping & Delivery policy.
How can I track my order?
Once your order ships, you'll receive a tracking email and SMS (where available).
Didn’t receive tracking info? Just email us at hello@asloraswim.com and we’ll help you out!
For more details, visit our Shipping & Delivery policy.
Do you ship internationally?
We currently only ship within Turkey, but watch this space, we're coming
your way very soon! If you'd like us to reach your country next, feel free to
email us at hello@asloraswim.com — we’d love to know where you're from.
For delivery times and details, check our Shipping & Delivery page.
Sizing & Fabrics
How do I look after my swimwear?
To keep your Aslora swimwear as dreamy as the day you got it, treat her with love:
Cold hand wash and let her air-dry in the shade right away.
No soaking, no bleach, no tumble dry, no ironing, and no dry-cleaning.
Do you offer extended sizes? Are extended sizes coming soon?
We totally hear you!
As a new brand, we’re taking baby steps, and starting with a smaller size range to make sure everything fits and feels just right.
But this is only the beginning! We’re already working toward extended sizes and including more models that reflect the beauty of all body types.
Thanks for being here from the start, your support means everything to us. 💫
I am in between sizes, what do you recommend?
If you're between sizes, we suggest sizing up, our swimwear has a snug, flattering fit.
However, depending on style, you will see customised sizing and fit information on every product page.
For exact measurements, head to our Size Guide to find your perfect match.
Do you offer full coverage bikini bottoms?
Not just yet! We’re still growing and don’t have a full coverage bottom in our first drop - but stay tuned. 💌
Right now, our styles offer medium to cheeky coverage, designed to feel playful and comfy.
You can find coverage details on each product page!
What fabrics do you use in your swimwear?
Our main fabric is recycled polyester, it’s buttery soft, super smooth, and made to feel dreamy on your skin.
Each style in the collection may have a slightly different fabric composition, so be sure to check the product pages for all the details.
Where is your swimwear made?
All of our pieces are ethically made in China, with lots of love and attention to detail. 💕